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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A popup will open. It comprises thorough information about all the actions that you can carry out on the page in question. Each popup opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast range of how-to videos describing how to use our Control Panel. They're intended for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, have a look at our comprehensive Frequently Asked Questions database, which includes questions asked by actual individuals and offers practical solutions. We periodically "revamp" our FAQ database with new questions & answers in an attempt to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can contact our great team of customer support engineers available 24x7 and ready to assist you with any issue. Each support ticket you send will be answered in less than 1 hour (the average trouble ticket response time being about 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 255117

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com